MC's Crisis Management Plan for Study Abroad
Information for Students and Parents
Orientation information, both printed and electronic, contains information for students about health and safety issues related to International & Off-Campus travel. Adherence to this information, along with appropriate behavior, caution, and common sense, can prevent many crisis situations. Decisions regarding program itineraries are made based on information from the U.S. State Department, and on-site coordinators. The IPC is prepared to make changes on short notice should a situation arise in-country that causes serious concern. The IPC will not allow students to begin a program at a site that is designated by the U.S. State Department as existing under a travel warning.
1. CONDITIONS REQUIRING CRISIS MANAGEMENT
A. Serious illness, injury, or death.
- The Director of International Education will contact the Chair of the Crisis Management Team, the Vice-President and Dean of the College, parents, and the Vice-President and Dean of Students.
- Appropriate action will be taken.
- Maryville College will, if necessary, advance funds to cover emergency costs. Such expenses are ultimately the responsibility of the student/parent.
B. Emotional or psychological stress that appears to require removal from the situation or professional attention.
- The Director of International Education will contact the Vice-President and Dean of the College, the Director of College Counseling, parents, and the Vice-President and Dean of Students.
- Counselors will contact student and/or on-site coordinator to evaluate the situation.
C. Being the victim of a crime - theft, assault, rape, harassment, etc., or being accused of committing a crime.
- The Director of International Education will contact the Vice-President and Dean of the College, the Vice-President and Dean of Students, parents, local, and on-site authorities.
D. A situation in country arises that causes serious concern, e.g., a political uprising or a natural disaster.
- The Director of International Education will contact on-site coordinators and the U.S. State Department.
- When the status is accurately determined, the Director of International Programming will contact the Vice-President and Dean of the College, the Vice-President and Dean of Students, and parents.
- Appropriate action will be taken.
2. FAMILY EMERGENCY MANAGEMENT
Death or illness of a family member
- Before departure, students/parents should discuss action that would be taken should an immediate family member become ill or die during the student’s absence.
- The Director of International Education will provide assistance in contacting the student (often this is accomplished by contacting on-site coordinator or accompanying faculty member and asking them to give the news.)
- The Director of International Education, along with assistance from the site liaison, will provide assistance in making arrangements for students to come home, should that be the plan. Such expenses are, ultimately, the responsibility of the student/parent.
3. INTERNATIONAL PROGRAMMING COMMITTEE EMERGENCY PHONE NUMBERS
If an emergency has occurred, FIRST call Security at 865-981-8112 . There is always a Security Officer on duty and he will be able to get in touch with our crisis management team. If there is not an emergency, but you have concerns and would like to talk to someone, please contact Kirsten Sheppard, Director of International Education at 865-273-8991.
To Reach Maryville College:
- Telephone 865-981-8000 (8-5, M-F) or Security at 865-981-8112 outside of office hours
- Fax 865-981-8010
- E-Mail Kirsten.Sheppard@maryvillecollege.edu (for the Center for International Education)
| Name || Phone Numbers
|Director of International Education
Mrs. Kirsten Sheppard
|Office 865-273-8991 (no voicemail)
|Chair, International Programming Committee
Dr. Lori Schmied
|VP and Dean of College
Dr. Barbara Wells
|VP and Dean of Students
Ms. Vandy Kemp
|Maryville College Health Service
|Maryville College Counseling Center