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Frequently Asked Questions – Student Statements
Q: How often are statements mailed?
A: Statements are mailed in July of each year for the Fall semester, December of each year for the Spring semester, and April of each year for the Summer School sessions.
Q: If I have a credit balance, when can I expect my refund?
A: Refunds checks are generated according to what types of payments/financial aid comprises your credit. If you have a tuition payment plan (Sallie Mae Tuition Payment Plan, Tuition Management Systems), no refund can be issued until your payment plan is paid in full. Credit balances that are associated with the Hope or TSAC grants can not be refunded until the State pays Maryville College typically 4 to 6 weeks after registration. All other credit balances are paid within 2 weeks after registration.
Q: What other forms do I need to complete to be prepared for Fall registration?
A: Each student has a Tartan account (http://elearn.maryvillecollege.edu/default.asp) that has additional forms that must be completed by early August of each year. These forms provide important information regarding credit balances, vehicle registration, and emergency contact information. It is imperative that these forms be completed before you arrive on campus in the Fall.
Q: Where can I go for additional information regarding Academic Year Registration Forms?
A: Please visit the website at http://www.maryvillecollege.edu/students/services/businessoffice/.
Q: I heard that the student health insurance requirement is changing. What are the details?
A: Beginning in the Fall of 2012, Maryville College has lifted its mandatory health insurance requirement. So current students may stay on their parents' health insurance plan, purchase private health insurance coverage, purchase a Student Health Plan directly from United Healthcare Student Resources (https://www.uhcsr.com/SelfServiceSupport/Students/CollegeHome.aspx), or choose not to have health insurance coverage. We highly encourage each student to have medical insurance since their access to medical care, beyond the Student Health Clinic nurse, will likely be very limited and expensive.
Q: I will not have a car on campus. How do I deduct this amount from my bill?
A: All students are assessed the vehicle registration fee in the Fall. The forms that are required to be completed via the Tartan include a Vehicle Registration/Waiver Request form. If you check that you will not have a vehicle on campus, the registration fee will be removed from your bill. Once you complete the form, go ahead and deduct that charge from your statement balance and just pay the difference.
Q: Is there an additional fee for the J-Term Classes?
A: The J-Term classes are included in your total year’s tuition. However, if you attend the Fall semester and the J-Term, but do not attend the Spring term, you will be charged per credit hour for your J-Term class. Some J-Term classes do have fees due to the type of class (i.e., clay supplies, travel, activities). Students should check with their J-Term professor to find out if there are fees associated with their particular class.
Q: How do I adjust my Tuition Payment Plan?
A: Please call Tuition Management Systems (1-800-356-8329) or Sallie Mae Tuition Payment Plan (1-800-635-0120) directly to adjust your plan. They will help you revise your plan and contact Maryville College with the revised information.
Q: What does a minus sign (-) mean on my statement?
A: A minus sign (-) means you have an anticipated credit balance. Unless other factors change (i.e., you change your room or board selections, your financial aid changes), you will receive a refund.
Q: How do I pay my balance with a credit card?
A: Each student has an IQ Web Self Service account (http://iqweb.maryvillecollege.edu/Home.aspx) that is to be used for making credit card payments for statement balances. It’s quick! It’s easy! It’s secure! It’s free! ** BE SURE TO UNBLOCK THE POP-UPs FOR THIS SITE or your computer may not allow this transaction. Also please note that credit card payments will no longer be taken over the telephone.
A: Each student has an IQ Web Self Service account (http://iqweb.maryvillecollege.edu/Home.aspx) that will access the most recent statement, reflecting payments, changes to room and board, and changes to actual and/or anticipated financial aid (if applicable).
Q: Who do I contact if I want to change my room type or my meal plan?
A: Please contact Student Life at 865-981-8194.