Each student has a Self-Service account that accesses the most recent statement, reflecting payments, changes to room and board, and changes to actual and/or anticipated financial aid. Electronic billing is the College’s official billing method, and students/parents are responsible for viewing and paying student accounts by the scheduled due date. Students are notified by Maryville College email when statements are available for viewing.
Students and families can follow the directions listed under the ‘Finance’ tab on how to view bills.
Students are notified the first week of July when fall bills are available for viewing and around mid-November for spring bills. This information is emailed to the student’s Maryville College email only. The email will contain information on how to view the bill on Self-Service, due dates, and payment plan links. Students are encouraged to check their bill on Self-Service frequently as bills are updated on a regular basis. This basic information is also included under the ‘Finance’ tab on Self-Service.
Late fees are added to balances that are not paid in full (either by financial aid or Nelnet payment plans) by the posted due dates. Students that cannot pay the balance in full by the posted due date are encouraged to reach out to the Business Office for assistance. While this reaching out to the Business Office may not eliminate the potential of a late fee or a hold on the account, it can prevent the student from having their class schedule dropped due to non-payment.
Personal checks can be mailed to the address below. A $35 NSF (non-sufficient fund) fee will be added to all returned checks. We cannot accept post dated checks. To ensure proper credit is applied to the student account, please include the student’s full, legal name on the check along with the student ID number.
Maryville College
Attn: Business Office
502 E Lamar Alexander Parkway
Maryville, TN 37804
Refunds are processing 6 to 8 weeks after the start of classes. All federal and state funds must be received before a refund can be processed. Student refunds will be processed as a check. Students will receive an email to their Maryville College email when the check is ready to pick up in the Business Office. A photo ID is required to pick up the check. Parent PLUS refunds will be mailed to the postal address indicated on the Parent PLUS application. Currently, we do not offer a direct deposit option.
Book vouchers are available to any student with a credit on their account. We do not offer book vouchers to students using Nelent payment plans. Vouchers are available for use in our on-campus bookstore for the first 10 days of classes. After that date, the charges are added to the student account and any remaining credit is returned. This credit is then refunded as part of the student refund. Students can take their Maryville College student ID to the bookstore for assistance with purchasing books and other supplies. Book vouchers are generally up to $500 depending on the amount of credit on the student account. This amount can be increased depending on the amount of credit on the account. Requests must be in writing and submitted to billing@maryvillecollege.edu.
Please visit the Business Office Forms web page.
You can increase your Nelnet payment plan by logging in and adjusting the balance. You can also contact Nelnet at 800-609-8056 for assistance. Balance decreases are handled in the Business Office. Cancellation requests must be submitted in writing. Requests can be sent to billing@maryvillecollege.edu
Your payment plan is terminated if you miss two consecutive payments. Any outstanding balances owed to the College become due the date the pay plan is terminated. A hold will be placed on your account once the payment plan is terminated.
Accounts not paid in full will be subject to an Outstanding Balance hold being placed on the account. An account with a financial hold may be subject to the following actions:
- Prevent release of transcripts
- Withhold diploma upon graduation
- Prevent registration for the next semester classes
- Suspend college services and privileges (including access to dining halls)
- Assign account to a collection agency
- Reporting to a credit bureau
Parentheses around an anticipated balance indicate a credit on the account. Unless other factors change (i.e., room or board changes, financial aid changes), you will receive a refund. Paying the amount indicated in the parentheses will double the amount of credit on the account.
Each student has an Self-Service account that is to be used for making credit card payments for statement balances. It’s quick! It’s easy! It’s secure! It’s free! ** BE SURE TO UNBLOCK THE POP-UPs FOR THIS SITE or your computer may not allow this transaction. Also please note that credit card payments will no longer be taken over the telephone.
Debit cards have a daily spending limit. This amount varies, but it is usually $1,500 per day. You will need to contact your bank to request this daily spending limit be increased for the day.
Each student has an Self-Service account that will access the most recent statement, reflecting payments, changes to room and board, and changes to actual and/or anticipated financial aid (if applicable). We encourage students to check their Self-Service account often for changes due room and board or financial aid.
Please contact Residence Life at Residence.Life@maryvillecollege.edu or 865-981-8194. Please allow up to 24 hours for changes to be reflected on the student account.
Flex dollars can be added in the Business Office. Payment can be made in person or over the phone with a credit or debit card. Flex Dollars can be added in any increment. Please note, unused Flex Dollars remaining at the end of the spring semester are voided and do not carry over to the fall semester. No refunds are available for unused Flex Dollars.
The Maryville College Business Office is open Monday to Friday, 8:30 to 4:30 EST. We are located on the first floor of Fayerweather Hall, right past the Admissions Office. You can contact the Business Office by emailing billing@maryvillecollege.edu or by phone at 865-981-8249 or 865-981-8147.